Does my trampoline come with a warranty?
Yes, we provide a warranty with all of our trampolines. Your warranty will cover any imperfections, deficiencies, flaws or failures that are a result of the manufacturing process. Your warranty will not cover any defects that occur through normal wear and tear, poor maintenance, weather or environmental damage, rough handling, misuse or incorrect assembly.
Metal frame: guaranteed for 10 years
Excluding: Improper usage, rough handling or damage caused by exceeding weight limitations; weather or environmental damage; surface rust less than 2 cm; defects resulting from poor maintenance; incorrect assembly; and normal wear and tear.
Jump Mat and springs: guaranteed for 5 years
Excluding: Punctures and holes less than 2 cm; normal wear and tear; defects caused by poor maintenance; weather or environmental damage; improper usage; and incorrect assembly.
Protection pad, spring pad and safety net: guaranteed for 2 years
Excluding: Defects occurring through poor maintenance; improper usage; incorrect assembly; normal wear and tear; and weather or environmental damage.
Please email us if you would like to make a claim under your warranty. You should include your order/invoice number, as well as a photograph and a brief description of the fault/failure.