Does my trampoline come with a warranty?

Yes, your trampoline comes with a warranty to cover any faults, defects or failure that occurs as a result of the manufacturing process. The warranty does not cover any faults that arise through lack of maintenance, weather damage, misuse, incorrect assembly, or normal wear and tear.

Metal frame: Guaranteed for 10 years

Not included: Weather damage, external damage, misuse or damage due to overloading, surface rust less than 2 cm, faults caused by lack of maintenance, incorrect assembly, normal wear and tear

Jump Mat and springs: Guaranteed for 5 years

Not included: Normal wear and tear, holes smaller than 2 cm, faults caused by lack of maintenance, weather damage, misuse, incorrect assembly

Protection pad, spring pad, and safety net: Guaranteed for 2 years

Not included: Faults caused by lack of maintenance, weather damage, misuse, incorrect assembly, normal wear and tear

To claim under your warranty, please send us an email. Please include your order number or invoice number, and a photo and a description of the fault, defect or failure.