When will my order be dispatched?
As long as we have your item in stock, we will aim to dispatch it within 24 hours of purchase.
When will I receive my order?
The exact time it will take until your order is delivered to you will depend on your location. Most customers receive their purchase 2 to 14 days after purchase. Please refer to the chart below for an estimated time for delivery of your order.
NSW Area 2 – 4 Working Days
VIC Area 2 – 6 Working Days
QLD Area 2 – 8 Working Days
SA Area 3 – 8 Working Days
ACT Area 2 – 4 Working Days
WA Area 4 – 10 Working Days
NT Area 5 – 10 Working Days
Will I receive my order in time for Christmas?
At certain times of the year, especially Christmas, orders can take a bit longer to arrive due to high demand. Please allow extra time for your purchase to be delivered to avoid disappointment.
Can I track my order?
Yes, you can. Once your order is collected from our warehouse, the company delivering your item will send you a tracking link by email. Tap on the link to track the status of your delivery. You can contact the logistics company with any queries, but don’t worry, we will keep an eye on things to make sure your delivery arrives as soon as possible.
What if I’m not home when my delivery turns up?
If you specified ‘No Authority to Leave’ when you ordered your trampoline, the courier will return your order to the depot. You will then need to contact the company to arrange re-delivery and pay the associated delivery fee. If, however, you did not specify ‘No Authority to Leave’, the courier is authorised to leave your order in a secure and discreet location.
Can I request the courier to call before delivery ?
Unfortunately the couriers are unable to call before delivery. However, the tracking link will enable you to see when you can expect your delivery.
Am I eligible for free delivery?
Please use our Freight Tool to establish whether delivery is free to your area. While we offer free delivery to most of the country, some remote locations are not covered.
Can I cancel my order after purchase?
Yes, you can cancel your order after purchase, but it’s essential that you act fast. Call or email our service team as soon as possible. As long as your order hasn’t been dispatched, we will cancel your order and issue you with a full refund. If, however, we have dispatched your trampoline, we will need to charge you a flat fee of *$75* to cover the work associated with the return of your order to our warehouse.