When will my order be dispatched?
You will receive an order confirmation immediately after placing an order online. In most cases, your order will be dispatched on the next business day.
When will I receive my order?
Delivery times are dependent upon where you live, but your order will typically arrive between 2-14 days after you place your order. Please see the below table for further information on delivery times:
NSW Area 2 – 4 Working Days
VIC Area 2 – 6 Working Days
QLD Area 2 – 8 Working Days
SA Area 3 – 8 Working Days
ACT Area 2 – 4 Working Days
WA Area 4 – 10 Working Days
NT Area 5 – 10 Working Days
Can I track my order?
Certainly, you will receive a tracking link via email or SMS once the freight company collects your order from our warehouse. If you encounter any freight-related issues, you can contact us, and our warehouse team will follow up with the freight company on your behalf. Alternatively, as the receiver, you are more than welcome to directly contact the freight company for updates at any time.
What if I’m not home when my delivery turns up?
By default, all orders will be ‘Authorise to leave’ if no one is home. The delivery company will leave your order in a safe place on your premises.
Can I request the courier to call before delivery ?
Unfortunately, the couriers are unable to call before delivery. However, you can contact their customer service to ask for the latest update, or use the tracking link provided to view the status of your order and see the estimated delivery date.
Can I pick up my order from you?
Yes, our warehouse is located in Castle Hill (2154 NSW). To pick up your order, you will need to make the purchase online and select the Pick Up option. Generally, your order will be ready for pick up approximately 1 hour after you place your order.
Can I cancel my order after purchase?
Yes. If you wish to cancel your order after purchase, please contact our service team to let us know as soon as possible.
If your item has not yet been dispatched, we can cancel your order and provide you with a full refund for your purchase.
If your order has already been dispatched and you choose to cancel it, the refund you receive will be the amount you paid minus the delivery fees and return fees. These costs have already been incurred and charged by the freight company.
Will I receive my order in time for Christmas or other busy seasons?
Please allow extra time for your order to arrive during busy periods and during Christmas in particular, when our products are typically in high demand. We recommend placing your order extra early to ensure it arrives in time for Christmas Day.
